All Systems Operational

Uptime over the past 90 days. View historical uptime.
ShipHero Mobile App Operational
ShipHero Dashboard Operational
Store Integrations Operational
Label Printing Operational
ShipHero Public API ? Operational
ShipHero Authentication Operational
90 days ago
99.82 % uptime
Today
Miscellaneous Services Operational
ShipHero Ticket Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 3, 2025

No incidents reported today.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
AWS public cloud provider outage
Resolved - All ShipHero Components have been restored to operational status.
Oct 20, 23:40 UTC
Update - Update: The AWS outage has improved. ShipHero's platform team is monitoring our performance and encouraged by the mitigation by AWS and our system's ability to catch up.

Remaining known issues:

1. USPS modern, their API is still having issues
2. Order importing is still catching up. We expect it to reach synchronization with the next 2 - 4 hours


We will continue to monitor our logs and systems until all our affected component have been restored to operational

Thank you
Oct 20, 23:11 UTC
Update - Update: AWS continues to recover and stabilize infrastructure performance. While we have been able to confirm improvement with our own internal monitoring and performance tools, we are aware that our Dashboards and Searches are in the process of catching up and are " Out of Sync by several hours.. This was expected and the process to catch up and reach synchronization is in-flight.

We will update Status Page once we have caught up.

Thank you for your continued patience as we recover from this outage event.
Oct 20, 20:44 UTC
Update - AWS is recovering and therefore ShipHero is recovering. Please be patient, if you're trying to create a label and it's taking time, wait for the label to generate don't try to print again for up to 2 minutes to make sure you don't get two labels. Don't clear totes or make other changes, please wait until the system catches up.
Oct 20, 20:24 UTC
Update - AWS is currently in the process of recovering affected services. As systems are restored, we will be conducting data integrity checks.

Please refrain from taking any manual corrective actions while the system synchronizes and catches up. We appreciate your patience and understanding.

We will continue to provide period updates.
Oct 20, 14:43 UTC
Update - Update: As 09:30am Amazon Health Dashboard reported that they are making progress on resolving the issue.

For details: https://health.aws.amazon.com/health/status

We have had limited reports of intermittent latency, otherwise ShipHero is operational. ShipHero Support will continue to monitor AWS for progress updates and resolution of this incident.
Oct 20, 13:41 UTC
Identified - Public cloud provider AWS is suffering an outage on one of their main regions, this is affecting our systems https://health.aws.amazon.com/health/status

We are monitoring the situation.
Oct 20, 08:07 UTC
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