All Systems Operational

Uptime over the past 90 days. View historical uptime.
ShipHero Mobile App Operational
ShipHero Dashboard Operational
Store Integrations Operational
Label Printing Operational
ShipHero Public API ? Operational
ShipHero Authentication Operational
90 days ago
99.99 % uptime
Today
Miscellaneous Services Operational
ShipHero Ticket Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

ShipHero Scheduled Maintenance Aug 31, 2025 04:00-09:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Aug 13, 2025 - 18:06 UTC
Scheduled - ShipHero is planning system maintenance on Sunday, August, 31 during this time ShipHero will not be accessible. We recommend logging out prior to the start of the planned maintenance.

Planned Communication Events

1. Initial communication - Advising customers of planned maintenance
2. Day of - 60 minutes Prior to Maintenance Scheduled start time
3. Progress Updates - Frequency to be determined by length of maintenance window (minimum hourly)
4. Notification of Maintenance Completion - We will send an email advising customers to resume normal operations and setting event to "Completed"
Aug 13, 2025 - 18:06 UTC
Aug 25, 2025

No incidents reported today.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025

No incidents reported.

Aug 19, 2025

No incidents reported.

Aug 18, 2025

No incidents reported.

Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025
Shipping labels can't be printed or opened
Resolved - This incident has been resolved.
Aug 14, 00:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 13, 21:19 UTC
Identified - The issue has been identified and a fix is being implemented
Aug 13, 21:00 UTC
Investigating - Shipping labels can't be printed or opened due to "Access denied" errors.
We've identified the issue and are working on a fix.
Aug 13, 20:56 UTC
Aug 13, 2025
Aug 12, 2025
TikTok - "Upgraded Shipping" feature issue.
Resolved - This incident has been resolved.
Aug 12, 13:51 UTC
Monitoring - ShipHero Engineering in partnership with TikTok implemented a solution for this issue. We are currently monitoring the health of the API Integration and will continue to monitor over the next business day. Please communicate any new issues observed (Post Aug 6 5pm EST) to ShipHero Technical Support.
Aug 6, 20:56 UTC
Update - We are continuing to investigate this issue.
Aug 5, 21:19 UTC
Investigating - We are currently investigating an issue related to the "Upgraded TikTok Shipping Feature". Until otherwise notified, we are advising ShipHero customers "Not to Upgrade". We are in communication with TikTok integration and development resources and will update this incident as soon as TikTok provides further clarity and confirmation of next steps on upgrade compatibility.
Aug 1, 12:00 UTC
Aug 11, 2025

No incidents reported.

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