General slowness

Incident Report for ShipHero

Resolved

We are closing this status and making a change to mitigate this speed issue from recurring.
Posted Oct 02, 2026 - 19:16 UTC

Monitoring

The speed issue has been resolved, we're monitoring.
Posted Oct 02, 2026 - 19:07 UTC

Investigating

We, alongside our hosting platform AWS, are investigating reports of general slowness accessing the system.
Posted Oct 02, 2026 - 18:37 UTC
This incident affected: ShipHero Mobile App, ShipHero Dashboard, ShipHero Public API, Miscellaneous Services, and ShipHero MCP.