All Systems Operational
Uptime over the past 90 days. View historical uptime.
ShipHero Mobile App Operational
ShipHero Dashboard Operational
Store Integrations Operational
Label Printing Operational
ShipHero Public API ? Operational
ShipHero Authentication Operational
90 days ago
100.0 % uptime
Today
Miscellaneous Services Operational
ShipHero Ticket Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024
Inventory is not being deducted on shipment.
Resolved - All inventory has been removed. We will reach out with any recommended cycle counts. Thank you for your patience.
Jul 25, 00:10 UTC
Update - All totes are cleared. There are still a set of earlier orders where we cleared the tote but didn't remove inventory we're still working on handling this and will provide an update.
Jul 24, 19:18 UTC
Monitoring - We're processing the backlog so inventory is being removed and totes cleared the oldest first. We'll post when totally caught up. There are some earlier shipments where the tote cleared and inventory did not deduct, we're figuring out what to do with those. Please don't manually adjust inventory or clear totes. All totes will be cleared automatically.
Jul 24, 19:06 UTC
Identified - Do not clear totes and do not update inventory. You can keep shipping. Once the issue is resolved totes will be cleared and inventory will update.
Jul 24, 18:16 UTC
Investigating - Inventory is not being deducted on shipment. Do not manually adjust the inventory. We're working on resolving this and will update you on if we've been able to fix the inventory in an automated manner.
Jul 24, 17:23 UTC
Jul 24, 2024
Some labels can't be printing due to an error
Resolved - Thank you for your patience, all affected orders will now ship.
Jul 24, 14:34 UTC
Update - Do not reprocess orders if you have an order with this issue please leave it as is and wait until the issue is resolved to reprint. Reprocessing orders or clearing and repicking orders will not resolve the issue. Not all orders have this issue but any order you reprocess and any new order will have this issue. We are close to deploying a change that we expect to fix this issue. We will post an update once fixed.
Jul 24, 13:39 UTC
Update - We are continuing to work on a fix for this issue.
Jul 24, 13:29 UTC
Identified - Some labels can't be printed due to "invalid numeric input values" errors. We've identified the issue and are working on a fix.
Jul 24, 13:18 UTC
Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024
Announced Maintenance Window
Resolved - This incident has been resolved.
Jul 14, 05:07 UTC
Update - The maintenance tasks have been completed. All systems are operational.
Jul 14, 05:06 UTC
Investigating - Systems will be down during the maintenance window as announced: 12am ET to 5am ET on Sunday, July 14, 2024.
Jul 14, 04:00 UTC
Jul 13, 2024

No incidents reported.

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