Update - If you are experiencing issues after updating to iOS 16.3.1 we recommend disabling the Voice Picking feature. This can be found on the user settings page and can be disabled by unchecking the "Enable sound feedback" option. As we continue to investigate this issue, we have found that disabling that option improves the performance and stability of the app.
Feb 22, 2023 - 17:04 UTC
Identified - ShipHero engineers have identified that the recent update to Apple's iOS operating system version 16.3.1 causes stability issues with ShipHero's mobile app that may negatively impact mobile picking workflows. ShipHero is working with Apple to address this issue, and we expect a resolution to be deployed in the next few days. We suggest that you refrain from updating your full fleet of iOS devices until you have validated the updated versions work well in your environment.
Feb 21, 2023 - 18:17 UTC
API & Mobile
Operational
Dashboard
Operational
Stores
Operational
Support
Operational
Printing
Operational
Public-API-V2
?
Operational
Third Party Services
Operational
Carriers
Operational
90 days ago
100.0
% uptime
Today
EasyPost API
Operational
90 days ago
100.0
% uptime
Today
Shippo API
Operational
90 days ago
100.0
% uptime
Today
Stores
Operational
90 days ago
100.0
% uptime
Today
Shopify API & Mobile
Operational
90 days ago
100.0
% uptime
Today
BigCommerce API
Operational
90 days ago
100.0
% uptime
Today
Authentication
Operational
Auth0 User Authentication
Operational
Auth0 Machine to Machine Authentication
Operational
Auth0 Management API
Operational
Auth0 Email Delivery (Password Reset)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
May 29, 09:05 UTC
Investigating -
We have received reports of authentication issues with the workstation app resulting in issues with logging in and printing. Our engineering team is actively investigating the issue.