All Systems Operational

Uptime over the past 90 days. View historical uptime.
ShipHero Mobile App Operational
ShipHero Dashboard Operational
Store Integrations Operational
Label Printing Operational
ShipHero Public API Operational
ShipHero Authentication Operational
Miscellaneous Services Operational
ShipHero Ticket Support Operational
ShipHero MCP Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 15, 2026

No incidents reported today.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

ShipHero Scheduled Maintenance
Resolved - This incident has been resolved.
Oct 11, 06:20 UTC
Update - We are continuing to investigate this issue.
Oct 11, 06:20 UTC
Investigating - ShipHero planning system maintenance is starting soon, 05:00 UTC Sunday, (October, 11), during this time ShipHero will not be accessible. We recommend logging out prior to the start of the planned maintenance.

Planned Communication Events

1. Initial communication - Initial email advising customers of planned maintenance (Completed)
2. Progress Updates - Frequency to be determined by length of maintenance window (minimum hourly)
3. Notification of Maintenance Completion - We will send an email advising customers to resume normal operations and setting event to "Completed"
Oct 11, 04:49 UTC
ShipHero Scheduled Maintenance
Resolved - ShipHero Scheduled System Maintenance is completed. Customers may resume normal operations.

Thank you,

ShipHero Support
Oct 11, 06:19 UTC
Update - ShipHero Scheduled Maintenance is running. We will updated Status Page as soon as the maintenance is completed and you are able to resume normal operations.
Oct 11, 05:05 UTC
Investigating - Planned System maintenance started on time 05:00 UTC

Next Updates

1. Progress Updates - Frequency to be determined by length of maintenance window (minimum hourly)
2 Notification of Maintenance Completion - We will send an email advising customers to resume normal operations and setting event to "Completed"
Oct 11, 05:03 UTC

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

General slowness
Resolved - We are closing this status and making a change to mitigate this speed issue from recurring.
Oct 2, 19:16 UTC
Monitoring - The speed issue has been resolved, we're monitoring.
Oct 2, 19:07 UTC
Investigating - We, alongside our hosting platform AWS, are investigating reports of general slowness accessing the system.
Oct 2, 18:37 UTC

Oct 1, 2026

No incidents reported.

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