All Systems Operational
ShipHero Mobile App Operational
ShipHero Dashboard Operational
Store Integrations Operational
Label Printing Operational
ShipHero Public API ? Operational
ShipHero Authentication Operational
90 days ago
99.92 % uptime
Today
Miscellaneous Services Operational
ShipHero Ticket Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 28, 2023

No incidents reported today.

Nov 27, 2023
Resolved - Almost all FedEx transactions are succeeding now so we are closing status. We continue to monitor carrier performance as always.
Nov 27, 19:40 UTC
Identified - FedEx has a performance issue therefore printing or quoting FedEx as well as cheapest are slow. We have contacted FedEx seeking a resolution time.
Nov 27, 17:35 UTC
Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023
Resolved - We determined the source of the issue was a failure in one of the instances balancing requests to the database.
We have increased the monitoring on that side of the infrastructure and will be implementing additional measures to prevent the cascading effect.

Nov 22, 09:28 UTC
Monitoring - We have identified the cause of the performance drop and resolved it.
Nov 22, 09:17 UTC
Investigating - We are investigating reports of general slowness in the app.
Nov 22, 07:40 UTC
Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

No incidents reported.

Nov 16, 2023

No incidents reported.

Nov 15, 2023

No incidents reported.

Nov 14, 2023

No incidents reported.