Monitoring - ShipHero deployed a fix to restore access. We will continue to monitor the health our Permissions Management service but are advising customers that were impacted by this event to log back into ShipHero and resume normal operations.
Sep 30, 2026 - 20:26 UTC
Sep 30, 2026 - 20:26 UTC
Update - We believe we are close to resolution and will provide another update shortly.
Sep 30, 2026 - 20:22 UTC
Sep 30, 2026 - 20:22 UTC
Update - Users are unable to login to many parts of ShipHero. The issue is related to our permissions management. We're working to resolve as quickly as possible.
Sep 30, 2026 - 19:56 UTC
Sep 30, 2026 - 19:56 UTC
Identified - An issue was identified affecting our endpoints and working to restore them.
Sep 30, 2026 - 19:17 UTC
Sep 30, 2026 - 19:17 UTC
Investigating - We are currently investigating an issue that began at approximately 3pm. Our internal alerts reported an issue accessing the platform.
Our Team is actively working to restore services.
Sep 30, 2026 - 19:10 UTC
Our Team is actively working to restore services.
Sep 30, 2026 - 19:10 UTC
ShipHero Mobile App
Operational
ShipHero Dashboard
Operational
Store Integrations
Operational
Label Printing
Operational
ShipHero Public API
Operational
ShipHero Authentication
Operational
Miscellaneous Services
Operational
ShipHero Ticket Support
Operational
ShipHero MCP
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
.svg)
.svg){kind=logo}
