Update - If you are experiencing issues after updating to iOS 16.3.1 we recommend disabling the Voice Picking feature. This can be found on the user settings page and can be disabled by unchecking the "Enable sound feedback" option. As we continue to investigate this issue, we have found that disabling that option improves the performance and stability of the app.
Feb 22, 2023 - 17:04 UTC
Identified - ShipHero engineers have identified that the recent update to Apple's iOS operating system version 16.3.1 causes stability issues with ShipHero's mobile app that may negatively impact mobile picking workflows. ShipHero is working with Apple to address this issue, and we expect a resolution to be deployed in the next few days. We suggest that you refrain from updating your full fleet of iOS devices until you have validated the updated versions work well in your environment.
Feb 21, 2023 - 18:17 UTC
API & Mobile Operational
Dashboard Operational
Stores Operational
Support Operational
Printing Operational
Public-API-V2 ? Operational
Third Party Services Operational
Carriers Operational
90 days ago
100.0 % uptime
Today
EasyPost API Operational
90 days ago
100.0 % uptime
Today
Shippo API Operational
90 days ago
100.0 % uptime
Today
Stores Operational
90 days ago
100.0 % uptime
Today
Shopify API & Mobile Operational
90 days ago
100.0 % uptime
Today
BigCommerce API Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
Auth0 User Authentication Operational
Auth0 Machine to Machine Authentication Operational
Auth0 Management API Operational
Auth0 Email Delivery (Password Reset) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 28, 2023

No incidents reported today.

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023
Completed - The scheduled maintenance has been completed.
Mar 19, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 02:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 15, 18:54 UTC
Scheduled - ShipHero will be undergoing a database maintenance on Saturday, 3/18/2023 at 10:30 pm ET. We expect all services to be down for 4 hours.
Mar 19, 02:30 UTC
Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.