Resolved -
This incident has been resolved.
May 13, 22:54 UTC
Identified -
The root cause had been identified and we have successfully contained the issue.
May 13, 22:52 UTC
Update -
We are continuing to investigate this active issue and are monitoring progress on restoration of service performance.
May 13, 22:03 UTC
Investigating -
We are currently investigating a performance degradation between Shopify and ShipHero causing order imports to take longer than usual.
May 13, 21:20 UTC