ShipHero Status

All Systems Operational

API & Mobile Operational

Dashboard Operational

Stores Operational

Support Operational

Printing Operational

Third Party Services Operational

Public-API-V2 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Response Time

Fetching

Past Incidents

Sep 20, 2019

No incidents reported today.

Sep 19, 2019

No incidents reported.

Sep 18, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019

Cannot generate Amazon Seller Fulfilled Prime labels

Resolved - This incident has been resolved.
Sep 16, 21:02 UTC

Update - We are continuing to work on a fix for this issue.
Sep 16, 20:13 UTC

Update - This issue has been resolved, thank you for your patience.
Sep 16, 20:12 UTC

Update - We have also identified that no order information is being received from connected Amazon accounts.
Sep 16, 19:00 UTC

Update - We are continuing to work on a fix for this issue.
Sep 16, 18:59 UTC

Identified - There is an issue preventing the generation of Amazon shipping labels, our team is currently working to find a solution. We have a support ticket in with Amazon and are awaiting a response.

Please use Amazon Seller Central to generate labels until this issue is resolved.
Sep 16, 18:54 UTC

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

Printing & API Services are timing out

Resolved - The issue has been identified services are now working as expected.
Sep 10, 17:41 UTC

Update - We are continuing to investigate this issue.
Sep 10, 17:38 UTC

Investigating - We are currently investigating the cause of the issue.
Sep 10, 17:38 UTC

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.