All Systems Operational
API & Mobile Operational
Dashboard Operational
Stores Operational
Support Operational
Printing Operational
Third Party Services Operational
Public-API-V2 ? Operational
Carriers Operational
90 days ago
99.95 % uptime
Today
EasyPost API Operational
90 days ago
99.9 % uptime
Today
Shippo API Operational
90 days ago
100.0 % uptime
Today
Stores Operational
90 days ago
99.99 % uptime
Today
Shopify API & Mobile Operational
90 days ago
100.0 % uptime
Today
BigCommerce API Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Response Time
Fetching
Past Incidents
Oct 31, 2020

No incidents reported today.

Oct 30, 2020
Resolved - This incident has been resolved. If you have not already taken a look at the new Packing App for printing, please do so - the Packing App WAS NOT impacted by this downtime. How to Use the Packing App: https://help.shiphero.com/knowledgeBase/11535486
Oct 30, 15:26 UTC
Identified - The issue has been identified and a fix is being implemented. Printing should be back up in the next few minutes.
Oct 30, 15:21 UTC
Investigating - We are currently investigating an issue that is causing problems with printing labels.
Oct 30, 15:16 UTC
Oct 29, 2020

No incidents reported.

Oct 28, 2020

No incidents reported.

Oct 27, 2020

No incidents reported.

Oct 26, 2020

No incidents reported.

Oct 25, 2020
Completed - The scheduled maintenance has been completed.
Oct 25, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 01:06 UTC
Scheduled - We will be upgrading our database during an 8-hour scheduled maintenance between the hours of 10/24/2020 @ 8 pm EST and 10/25/2020 @ 4 am EST.
Oct 15, 15:57 UTC
Oct 24, 2020

No incidents reported.

Oct 23, 2020
Resolved - This incident has been resolved.
Oct 23, 15:55 UTC
Update - A fix has been implemented, it may take a few minutes for the fix to roll out to all users.
Oct 23, 15:49 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 23, 15:49 UTC
Identified - The issue has been identified and a hot fix is being rolled out.
Oct 23, 15:47 UTC
Update - We have received reports of printing and scales not working and have started investigting.
Oct 23, 15:38 UTC
Investigating - We are currently investigating this issue.
Oct 23, 15:38 UTC
Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020
Resolved - This incident has been resolved.
Oct 20, 16:19 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 20, 16:14 UTC
Investigating - We are currently investigating an issue with quoting.
Oct 20, 16:13 UTC
Resolved - This incident has been resolved.
Oct 20, 00:09 UTC
Update - Endicia is reporting service is restored.
Oct 19, 21:24 UTC
Identified - See https://status.endicia.com/
When attempting to print Endicia labels you may get an error that looks like "The remote computer refused the network connection." Endicia is working on the issue, it isn't ShipHero specific and isn't related to the ongoing FedEx access issue.
Oct 19, 17:58 UTC
Oct 19, 2020
Resolved - The issue has been resolved and we're not routing through Shippo anymore.
The cause of the outage was FedEx revoked our credentials as part of a maintenance. The revokation was unintentional but it was difficult to get it restored. The FedEx team has restored our credentials. We will be working more closely with the FedEx team going forward.
Oct 19, 19:58 UTC
Update - The issue is that FedEx seems to have revoked or updated our API key during their maintenance window, we've been trying to speak to FedEx web services technical support to resolve but without success so far as they are closed on Sundays.
Oct 18, 17:47 UTC
Update - We are continuing to investigate this issue.
Oct 18, 17:46 UTC
Investigating - We are having an issue connecting to the FedEx API and are investigating, other carriers are working as expected. If you are using cheapest please quote and select the carrier and method you wish to use
Oct 18, 13:44 UTC
Oct 18, 2020
Oct 17, 2020

No incidents reported.