All Systems Operational

Uptime over the past 90 days. View historical uptime.
ShipHero Mobile App Operational
ShipHero Dashboard Operational
Store Integrations Operational
Label Printing Operational
ShipHero Public API Operational
ShipHero Authentication Operational
90 days ago
99.8 % uptime
Today
Miscellaneous Services Operational
ShipHero Ticket Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 11, 2025

No incidents reported today.

Dec 10, 2025
DHL API Outage
Resolved - The DHL API is now fully functional.
Dec 10, 17:22 UTC
Update - We are continuing to monitor for any further issues.
Dec 10, 17:04 UTC
Monitoring - DHL is reporting that the APIs are recovering, and we are seeing an increase in successful requests. We will continue to monitor.
Dec 10, 17:03 UTC
Investigating - DHL is experiencing issues with their API which is impacting quoting and label generation. Label generation using "cheapest" may fail if DHL is an included carrier. You can disable quoting for DHL to temporarily remove it and continue shipping using other carriers.

More details can be found here: https://status.api.dhlecs.com/
Dec 10, 16:53 UTC
Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025
System outage
Resolved - This incident has been resolved
Dec 1, 02:28 UTC
Monitoring - A fix has been implemented and we are monitoring the results
Dec 1, 02:21 UTC
Update - We are continuing to work on a fix for this issue
Dec 1, 02:18 UTC
Identified - The issue has been identified and a fix is currently being implemented
Dec 1, 02:17 UTC
Investigating - We are aware of a problem with our platform and we currently investigating it.
Dec 1, 02:03 UTC
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

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