Update - If you are experiencing issues after updating to iOS 16.3.1 we recommend disabling the Voice Picking feature. This can be found on the user settings page and can be disabled by unchecking the "Enable sound feedback" option. As we continue to investigate this issue, we have found that disabling that option improves the performance and stability of the app.
Feb 22, 2023 - 17:04 UTC
Identified - ShipHero engineers have identified that the recent update to Apple's iOS operating system version 16.3.1 causes stability issues with ShipHero's mobile app that may negatively impact mobile picking workflows. ShipHero is working with Apple to address this issue, and we expect a resolution to be deployed in the next few days. We suggest that you refrain from updating your full fleet of iOS devices until you have validated the updated versions work well in your environment.
Feb 21, 2023 - 18:17 UTC
API & Mobile Operational
Dashboard Operational
Stores Operational
Support Operational
Printing Operational
Public-API-V2 ? Operational
Third Party Services Operational
Carriers Operational
90 days ago
100.0 % uptime
Today
EasyPost API Operational
90 days ago
100.0 % uptime
Today
Shippo API Operational
90 days ago
100.0 % uptime
Today
Stores Operational
90 days ago
100.0 % uptime
Today
Shopify API & Mobile Operational
90 days ago
100.0 % uptime
Today
BigCommerce API Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
Auth0 User Authentication Operational
Auth0 Machine to Machine Authentication Operational
Auth0 Management API Operational
Auth0 Email Delivery (Password Reset) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 10, 2023

No incidents reported today.

Jun 9, 2023

No incidents reported.

Jun 8, 2023

No incidents reported.

Jun 7, 2023

No incidents reported.

Jun 6, 2023

No incidents reported.

Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023
Resolved - This incident has been resolved.
May 29, 09:05 UTC
Investigating - We have received reports of authentication issues with the workstation app resulting in issues with logging in and printing. Our engineering team is actively investigating the issue.

If you are experiencing a login error or printing issues on the workstation app, please download the ShipHero Packing app so you can keep using your printers to print labels. Follow this steps to do so https://software-help.shiphero.com/hc/en-us/articles/4419362222733-How-to-Use-Troubleshoot-the-Packing-App

May 29, 08:01 UTC
May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.