All Systems Operational
API & Mobile Operational
Dashboard Operational
Stores Operational
Support Operational
Printing Operational
Public-API-V2 ? Operational
Third Party Services Operational
Carriers Operational
90 days ago
100.0 % uptime
Today
EasyPost API Operational
90 days ago
100.0 % uptime
Today
Shippo API Operational
90 days ago
100.0 % uptime
Today
Stores Operational
90 days ago
100.0 % uptime
Today
Shopify API & Mobile Operational
90 days ago
100.0 % uptime
Today
BigCommerce API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 21, 2021

No incidents reported today.

Apr 20, 2021
Resolved - We have been monitoring the performance of Auth0 and see that all things are functioning as normal. At this time the incident is closed.
Apr 20, 22:03 UTC
Identified - You may have issues logging into ShipHero or adding new users. We use an identity provider Auth0 and they are having issues. Once they resolve their issue, the ShipHero login issue will be resolved.

This issue is also causing delayed responses from our public API.

For Auth0 updates, see https://status.auth0.com/.
Apr 20, 16:36 UTC
Apr 19, 2021
Resolved - We're seeing successful label generation again from DHL Ecom.
Apr 19, 20:01 UTC
Investigating - DHL Ecommerce's API is slow and often returning BAD_GATEWAY for label generation. If you use DHL Ecommerce and want to disable the service until DHL resolve's the issue you can do so at: https://app.shiphero.com/dashboard/shipping-carriers > Settings > Disable Quoting
Apr 19, 19:48 UTC
Apr 18, 2021

No incidents reported.

Apr 17, 2021

No incidents reported.

Apr 16, 2021

No incidents reported.

Apr 15, 2021

No incidents reported.

Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021
Resolved - Engineers have identified and fixed the underlying issue that was causing latency. All areas of the application are performing at normal speeds.
Apr 9, 19:25 UTC
Investigating - We are currently investigating an issue that is causing latency with the Public API and Printing. We will continue to keep you informed via status updates as we learn more.
Apr 9, 18:42 UTC
Resolved - Engineers identified and addressed the issue impacting app.shiphero.com. All systems are back to operational.
Apr 9, 16:19 UTC
Identified - We've identified the cause of the issue that is impacting the ability to pull up app.shiphero.com. We will keep you informed as this incident proceeds through resolution.
Apr 9, 16:14 UTC
Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.