Barcode scans not registering during picking process in the mobile app.
Incident
Report for ShipHero
Resolved
The incident has been resolved.
If you ran into this issue, please do one of the following:
1. Fully close the app and reopen it, or,
2. Switch users (PIN) and log back in.
This should resolve the scanning error.
If you still see the error after that, please let support know your app version and device.
Thank you.
If you ran into this issue, please do one of the following:
1. Fully close the app and reopen it, or,
2. Switch users (PIN) and log back in.
This should resolve the scanning error.
If you still see the error after that, please let support know your app version and device.
Thank you.
Monitoring
A fix has been deployed to the Mobile App and we are Monitoring the results.
If you ran into this issue, please do one of the following:
1. Fully close the app and reopen it, or,
2. Switch users (PIN) and log back in.
This should resolve the scanning error.
If you still see the error after that, please let support know your app version and device.
If you ran into this issue, please do one of the following:
1. Fully close the app and reopen it, or,
2. Switch users (PIN) and log back in.
This should resolve the scanning error.
If you still see the error after that, please let support know your app version and device.
Identified
The issue has been identified and we're currently implementing a fix.
Investigating
We are investigating reports from barcode scans not registering during the picking process in the mobile app.
This incident affected: ShipHero Mobile App.
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