Intermittent errors on shipping.shiphero.com

Incident Report for ShipHero

Resolved

This incident has been resolved.

Posted Nov 14, 2024 - 18:15 UTC

Monitoring

We've fixed the underlying issue and the system is stable again. We will continue to monitor closely.

Posted Nov 14, 2024 - 18:00 UTC

Investigating

We're investigating an infrastructure issue causing intermittent 500 errors when loading pages as well as a response of "there was an error printing label" on some label generation requests. We'll update as soon as rectified.

Posted Nov 14, 2024 - 17:29 UTC

This incident affected: Label Printing.