Slowness with web app and trouble logging in

Incident Report for ShipHero

Resolved

This incident has been resolved.

Posted Aug 14, 2023 - 13:08 UTC

Monitoring

The issue has been resolved and we are monitoring the ensure that performance is stable.

Posted Aug 14, 2023 - 13:04 UTC

Identified

We have identified the issue and are working on a resolution.

Posted Aug 14, 2023 - 12:57 UTC

Investigating

Some customers are experiencing slowness with the web app and trouble logging in to the mobile app. We are investigating.

Posted Aug 14, 2023 - 12:50 UTC

This incident affected: API & Mobile and Dashboard.