Auth0 outage affecting logging into app.shiphero.com

Incident Report for ShipHero

Resolved

This incident has been resolved.
Posted Dec 16, 2021 - 20:52 UTC

Monitoring

The issues seem to have been addressed, we will monitor for a little while longer before closing the status.
Posted Dec 16, 2021 - 20:43 UTC

Update

We are continuing to work on a fix for this issue.
Posted Dec 16, 2021 - 20:37 UTC

Identified

Our identity provider Auth0 is having issues, which is intermittently affecting the ability to log into our applications. We will monitor and implement a workaround, the Auth0 outage is tracked here: https://status.auth0.com/
Posted Dec 16, 2021 - 20:37 UTC
This incident affected: ShipHero Mobile App and ShipHero Dashboard.
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