Shipping labels can't be printed or opened

Incident Report for ShipHero

Resolved

This incident has been resolved.
Posted Aug 14, 2025 - 00:52 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 13, 2025 - 21:19 UTC

Identified

The issue has been identified and a fix is being implemented
Posted Aug 13, 2025 - 21:00 UTC

Investigating

Shipping labels can't be printed or opened due to "Access denied" errors.
We've identified the issue and are working on a fix.
Posted Aug 13, 2025 - 20:56 UTC
This incident affected: Label Printing.