UPS quoting prices without discounts for some customers

Incident Report for ShipHero

Resolved

This incident has been resolved.

Posted Oct 24, 2024 - 19:57 UTC

Monitoring

UPS reports the issue is fixed. We're monitoring.

Posted Oct 24, 2024 - 17:42 UTC

Identified

UPS’s API is returning rates without discounts for some customers. This is occurring across shipping platforms and is related to an incident on the UPS side. Shipped orders will be billed at the correct amount with discount so you can continue to use UPS. Just be aware, the rates will show incorrectly in some cases

Posted Oct 24, 2024 - 16:44 UTC

This incident affected: Label Printing.