DHL Ecommerce API timing out

Incident Report for ShipHero

Resolved

DHL Ecommerce has resolved this issue
Posted Jan 26, 2023 - 22:14 UTC

Investigating

DHL Ecommerce's API is timing out, this will cause errors with printing DHL Ecommerce labels as well as quoting and printing cheapest. We have contacted DHL Ecommerce to get an ETA on resolution.
Posted Jan 26, 2023 - 21:19 UTC
This incident affected: Label Printing and Miscellaneous Services.