Unable to load ShipHero www Site

Incident Report for ShipHero

Resolved

This incident has been resolved.

Posted May 22, 2025 - 00:12 UTC

Update

We are continuing to monitor for any further issues. However we want to restate that access to ShipHero and our system performance remains operational.

Posted May 21, 2025 - 22:05 UTC

Monitoring

We have observed improvement on this issue. Your ability to access shiphero.com should be working. We will continue to monitor the performance of this website

Posted May 21, 2025 - 21:54 UTC

Investigating

We are currently investigating an issue that is impacting some users from accessing www.shiphero.com This issue does not impact the use of our Warehouse Management solution.

We have had limited reports of users that have book marked sites like login.shiphero.com experiencing delays or inability to load the login screen, this is due to a redirect that is effected by the issue we are investigating.

Please load your ShipHero application by using app.shiphero.com or from our Knowledge Page https://software-help.shiphero.com/hc/en-us which are working normally.

Posted May 21, 2025 - 20:56 UTC

This incident affected: Miscellaneous Services.