Dashboard & Shipping can't authenticate

Incident Report for ShipHero

Resolved

This incident has been resolved.

Posted May 03, 2024 - 20:33 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 03, 2024 - 20:22 UTC

Identified

We've isolated the issue, it's recovering, most new log ins should succeed.

Posted May 03, 2024 - 20:19 UTC

Investigating

Several systems are impacted, we believe it's related to our authentication systems and are working with our provider to bring things back up.

Posted May 03, 2024 - 20:15 UTC

This incident affected: ShipHero Mobile App, ShipHero Dashboard, and ShipHero Authentication.