All Systems Operational
API Operational
Management Portal Operational
App Operational
Quoting and Label Generation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Response Time
Fetching
Past Incidents
Aug 16, 2017

No incidents reported today.

Aug 15, 2017

No incidents reported.

Aug 14, 2017
Resolved - AWS reports the issue is resolved and SysOps have been able to confirm this issue is now resolved.
Aug 14, 18:14 UTC
Investigating - SysOps have identified the API is currently down and is investigating the cause.
Aug 14, 16:02 UTC
Aug 13, 2017

No incidents reported.

Aug 12, 2017

No incidents reported.

Aug 11, 2017
Resolved - ShipHero SysOps reports that the DHL Shipping API is now working as expected.
Aug 11, 22:38 UTC
Identified - ShipHero SysOps has identified that the DHL Shipping API is currently experiencing intermittent connection failures.

ShipHero has reached out to DHL to verify the issue. This may prevent you from generating DHL labels.
Aug 11, 22:15 UTC
Aug 10, 2017

No incidents reported.

Aug 9, 2017

No incidents reported.

Aug 8, 2017

No incidents reported.

Aug 7, 2017
Resolved - Tests indicate the FedEx API outage has been resolved and the service is restored.
Aug 7, 20:23 UTC
Monitoring - Multiple customers are reporting FedEx is still failing randomly when trying to generate a shipping label.
Aug 7, 16:22 UTC
Resolved - Monitoring shows that the service has been restored. Label generation should now be functioning correctly.
Aug 7, 15:16 UTC
Identified - Customers trying to generate FedEx shipping labels currently receiving an error message:

"Fedex error: Remote EJB method: processShipment called on interface: com.fedex.nxgen.ship.v14.ientities.ShipInterface failed. Cause: weblogic.rmi.extensions.RequestTimeoutException: RJVM response from 'weblogic.rjvm.RJVMImpl@73226310 - id: '-8834024511446732593S:cshp-wap10.zmd.fedex.com:[7792,-1,-1,-1,-1,-1,-1]:weblogic:cshp_cshp-wap10' connect time: 'Mon Aug 07 06:18:12 CDT 2017'' for 'processShipment(Lcom.fedex.nxgen.ship.v14.ientities.ProcessShipmentRequest;)' timed out after: 30000ms."

As this is a FedEx issue, our team is standing by for it be resolved.
Aug 7, 12:52 UTC
Aug 6, 2017

No incidents reported.

Aug 5, 2017

No incidents reported.

Aug 4, 2017

No incidents reported.

Aug 3, 2017

No incidents reported.

Aug 2, 2017

No incidents reported.