DHL Incident

Incident Report for ShipHero

Resolved

This incident has been resolved.

Posted Aug 26, 2020 - 21:50 UTC

Update

ShipHero has confirmed that DHL experienced latency/downtime. This cascaded to Shippo, so both DHL and Shippo had issues with DHL being the root cause. All systems are back up and operational, ShipHero Engineers will continue monitoring.

Posted Aug 26, 2020 - 21:05 UTC

Monitoring

ShipHero has identified an issue with DHL's Shipping API and will be monitoring. Please reference https://www.shippingapimonitor.com/history.html?api=dhl for the most recent updates on DHL's API performance.

Posted Aug 26, 2020 - 21:01 UTC

This incident affected: Miscellaneous Services.